Frequently asked questions about the south
💳 Payment
How do I use a discount code?
Do you have a discount code? Lucky you! We don't give out discount codes often. You can use your code at checkout by entering it in the 'discount code' section and clicking apply.
It's also worth noting that discount codes cannot be applied once payment has been accepted, so don't forget to add the discount before completing your purchase.
My discount code isn't working?
Sorry to hear this! If you have received a discount code and it is not working, please contact our customer support who will help you.
Can I use a discount code after I have ordered?
Discount codes cannot be used once payment has been accepted and orders have been placed.
Don't forget to add the discount before completing your purchase.
You can use your discount code at checkout by entering it in the 'discount code' section and clicking apply.
What payment methods do you offer?
You can use any of the payment types below to pay for your order.
- Stripe (Short)
- Klarna
- Vips
🚚 Shipping and delivery
How do I track my order?
It's easy! Once your order has shipped, you will receive an email with your tracking link. You can then track your order by entering the tracking code " here"
What is a pre-order?
Pre-orders mean that you order the product before we have it back in stock.
The product is therefore on its way to our warehouse and is not ready for immediate delivery. If you choose to place a pre-order, you secure the product but must allow for a longer delivery time.
On the product page when you place a pre-order, an estimated shipping date will be provided. As soon as the product is back in stock, we will ship your pre-order.
What is their delivery time?
When our local warehouse is empty, it will be shipped directly from our
foreign warehouses. With the following delivery times. I -3
days processing and inspection/delivery time 4-10 days.
After you have placed your order you will receive a
tracking number and instructions for tracking
the order via email.
Do you have any questions? Contact us at info@sportura.no - we will respond within 24 hours on weekdays.
What is a partial delivery?
We will always try to deliver your order as efficiently as possible. Sometimes orders arrive in more than one shipment.
If this happens, don't panic, the rest of your order will arrive shortly afterwards.
Please note that it is not necessary to contact our customer service team in this case. However, if you experience significant delays, please do get in touch.
↩️ Return
Return conditions
We have certain requirements for return approval. Please ensure that ALL conditions are met, otherwise you risk your return not being approved.
- You can return the item within 30 days after it was delivered.
- A returned product must be in the same condition as when it was purchased. We cannot accept products that show signs of extensive use or have visible damage.
- We would like you to take care of the packaging and return it as well.
How do I return?
To return your order, follow our returns page.
PS: Make sure that the conditions for returns are met, otherwise we will not accept your return.
How long will it take for my return to be processed?
Processing time will vary depending on the shipping company you choose. We cannot process your return until it has arrived at our warehouse.
Once we have received your return, processing time will vary from 3-10 days depending on the workload.
PS: Once the return has been processed and possibly approved, it may take an additional 3-5 days before the refund appears in your account.
If you have not received information from us that your return has been processed, 14 business days from the date you sent it, please contact our customer support with the following information:
- Your order number.
- Your name and email address.
- The tracking number.
- Proof of postage, such as a receipt.
We will then try to resolve your case as quickly and efficiently as possible.
Can I exchange my product?
Exchanges are only available if the product you are exchanging for has the same selling price as the ordered product.
If not, we do not currently offer exchanges. If you would like a different product, please return and place a new order.
How do I return a gift?
If possible, try to get the order number and name of the person you received the gift from. Then follow our returns page.
If you are unable to obtain the order number, contact us with the name of the person who ordered from us and we will try to help you further.
Do I have to pay to return?
We do not currently offer 'free' returns. We do not provide refunds on postage costs originally paid when you ordered, if applicable.
The return has not been received?
If we have not received your return, it is difficult for us to process it.
Contact our customer support and we will try to resolve the issue. Without the postage receipt, we cannot process any return requests if the return has been lost in transit back to our warehouse.